Every FRM customer gets a Basic Support plan for online support and training. Our Basic Support plan, included with each license, provides:
- Access to our “Resource Center” online user guide
- Online assistance through knowledge articles and community resources
- Online case submission
- Standard 2-business-day response
Basic Support is for companies that need standard guidance in getting started with FRM. If you need faster response, 24×7 support coverage, and a comprehensive training solution, we recommend our Premier Support plans.