Basic Support

Basic Support 2016-01-24T10:21:08+00:00

Basic Support

Every FRM customer gets a Basic Support plan for online support and training. Our Basic Support plan, included with each license, provides:

  • Access to our “Resource Center” online user guide
  • Online assistance through knowledge articles and community resources
  • Online case submission
  • Standard 2-business-day response

Basic Support is for companies that need standard guidance in getting started with FRM. If you need faster response, 24×7 support coverage, and a comprehensive training solution, we recommend our Premier Support plans.