Basic Support

Basic Support 2019-02-14T17:35:46+00:00

Basic Support

Every FRM customer obtains access to Basic Support for online helpOur Basic Support services, included with each license, offer the benefit of: 

  • Online support case submission, fully integrated into the FRM platform 
  • Access to our “Resource Center” and a content library for education, troubleshooting and training 
  • Online assistance through knowledge articles and community resources 
  • Standard 2 business day initial response 

Basic Support is standard guidance which includes, but isn’t limited to, addressing issues such as: 

  • Infrastructure and system fixes 
  • Initial troubleshooting and error diagnosis 
  • General questions 
  • Franchise Disclosure Document (FDD) updates 

If you have a basic support issue but need a faster response or 24×7 support coverage, we can work to meet your needs via Premier Support.