Sometimes you deal with development or technical issues which go beyond the basic level of support. Premier Support cases benefit from a 1 business day initial response and are funneled to our most skilled consultants. Examples of Premier Support include:
Get support when you need it. Whether you have how-to questions, technical issues, or need developer support, we give you fast, expert answers.
- Troubleshooting and system configuration
- User management, security role changes and remote access support
- Client Success Manager (CSM) access, beyond contracted services
- Configuration of lead captures and creation of email templates and campaign triggers
- Customizations, including workflows, reports and entity/field additions or changes
- Administration services for ongoing application maintenance
FRM readily provides additional training under the Premier Support program:
- Personalized training and re-fresher training
- Training plans and role-based learning paths
- Personalized training videos or guides to troubleshoot critical areas of learning
When you submit a support case online, you’ll receive a message that all support cases are by default considered Premier Support, unless determined otherwise.